ElevenAgents deployments report faster resolution at Klarna, Rohlik and Getmobil

Key points

• Klarna's voice agent is the first line of phone support for 35 million US customers, with resolutions up to 10x faster for queries it handles.
• Rohlik's agent Maia handles 90% of hotline calls across five markets and six languages, with round-the-clock availability.
• Getmobil reports 75% of conversations resolved without escalation, contact center costs down 60%, and response times improved threefold.
• A 2026 study cited in the piece puts contact center turnover at 46%, about three times the industry average.

Why it matters for marketers: Support and content leads can use these vendor-reported figures as benchmarks for automation cases, though the source notes individual outcomes may vary.