Key points
- ElevenLabs launched ElevenAgents Campaign Manager, now available under Campaigns in the Agents sidebar for existing ElevenAgents users.
- Teams give it contacts and a target outcome, such as a qualified lead or confirmed appointment; the agent follows up over time and carries context between calls.
- It runs on phone, WhatsApp voice and WhatsApp messaging today, with email and SMS listed as coming soon.
- Controls include attempt limits, per-campaign do-not-call lists, and disclosures set in the agent's opening and prompt.
Why it matters for marketers: Outbound teams can hand multi-touch follow-up to an AI agent while keeping compliance settings, audit trails and handoffs to human reps in one place.
ElevenLabs has released Campaign Manager for ElevenAgents, a tool for outbound teams that want an AI agent to work a contact list until it reaches a defined result. Instead of a single dial, the agent calls within set hours, retries after missed calls or voicemail, books callbacks, and can move to another number or another person on the account. It stops once the outcome is reached or a contact asks not to be called.
ElevenLabs says the product was in beta with customers in insurance, banking and ecommerce. Examples include an insurance provider working through its full daily lead list, a European bank qualifying interest in a new credit card program before handing off to relationship managers, and ecommerce teams following up on abandoned orders and running surveys.
For marketers and content teams, the notable part is oversight. Each campaign shows a single funnel from enrollment to outcome, each contact has a decision timeline, and anything the system should not guess at lands in a needs-attention queue with call context. Data exports to CSV. Attempt caps, do-not-call lists and opening disclosures give teams levers for the contact rules that govern outbound work, and settings can be changed without engineering.
Setup reuses existing ElevenAgents agents and phone numbers. Contacts come in by CSV upload or API. Teams already on the platform should look at how the reporting and handoff queue fit their lead and retention workflows, and watch for the email and SMS channels the company says are coming soon.
Sources
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